Start with an email
Contact customer_service@superinklab.com before sending anything back. Include your order number and the email used at checkout.
RETURNS & REFUNDS
A clear path when something is not right.
How to report an order problem, what information to send and what happens after we review your request.
Show us the problem
For a damaged, incorrect or incomplete order, contact us within 7 calendar days of delivery and include clear photographs of the item and packaging.
We review the request
Eligibility is confirmed before a return, replacement or refund is approved. The appropriate resolution depends on the circumstances.
Approved refunds
Approved refunds are normally issued to the original payment method. Your bank or payment provider controls when the credit appears.
Refund policy
Because our products are made to order and may be customized, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size or placement choice, or customer-supplied artwork.
Custom orders cannot be cancelled or modified after the order is placed, except where required by applicable law.
If an item arrives damaged, defective, or different from what was ordered, contact customer_service@superinklab.com within 7 calendar days of delivery. Include the order number and clear photographs of the item and packaging. If the claim is verified, SuperInkLab will provide an appropriate remedy, which may include a replacement or refund.
Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.