Answers, without the runaround.

After checkout, you should see an order confirmation page and receive a confirmation email. If the email does not arrive, check your spam or promotions folder and make sure you used the correct email address. If you still cannot find it, contact us with the name and email used at checkout.

Contact us immediately if you notice a mistake. Because our products are made to order, we cannot guarantee that an item, size, quantity or design can be changed once an order has been placed. Custom orders cannot be modified after they are placed, except where required by law.

Email us as soon as possible with your order number and the complete corrected address. We will try to help, but we cannot guarantee an address change after an order has been placed or shipped. Customers are responsible for entering a complete and accurate address at checkout.

Please contact us immediately. Our products are made to order and may be customized, so cancellation is not guaranteed. Custom orders cannot be cancelled after the order is placed, except where required by applicable law.

You confirm that you own the artwork or have permission to reproduce it. You remain the owner of your original content and give SuperInkLab limited permission to access, adjust and reproduce it only as needed to produce, fulfill and support your order. Do not upload unlawful, infringing, hateful, threatening or otherwise prohibited content.

Use the status or tracking link in your shipping confirmation email when available. If you need help, contact us and include your order number so we can locate the order quickly.

We currently ship to the United States, Canada, the United Kingdom, Ireland, Australia and New Zealand.

SuperInkLab currently offers free standard shipping to all supported destinations.

Orders are produced and shipped from Guangdong Province, China.

Estimated delivery is within 15 business days. This is an estimate rather than a guarantee. Customs processing, carrier delays, severe weather, public holidays or an incomplete address can affect delivery time.

Tracking information will be sent when it is available. Please allow time for the carrier to register the shipment after you receive the tracking email.

Carrier scans can take time to update, especially during customs processing or busy periods. Check the tracking link first. If the order is beyond the estimated delivery window or the tracking shows an unusual problem, contact us with your order number.

Any customs duties or import taxes assessed on an eligible shipment to a supported destination are covered by SuperInkLab. If a carrier or customs authority asks you to pay an unexpected charge, contact us before paying so we can assist.

No. Application and development can vary by product. Always follow the instructions included with your order and the guidance shown on the specific product page.

Check the dimensions on the product page and compare them with the intended placement before ordering. Leave enough space around the design for a clean application. Size or placement choices are not eligible for a change-of-mind return.

Begin with clean, dry skin without lotion or oil. Follow the product-specific instructions supplied with your order, because timing and application steps may differ between products.

Wear time varies by product, skin type, placement, application and aftercare. Friction, oil and repeated rubbing can shorten wear. Check the product page and included instructions for the most relevant guidance.

Water and activity guidance can vary by product. Follow the care instructions supplied with your order. Reducing friction and avoiding unnecessary rubbing generally helps preserve the design.

Follow the removal guidance provided with the specific product. Do not scrape or aggressively scrub the skin. Stop if removal causes discomfort or irritation.

Screen settings, skin tone, placement and the production process can create minor differences in colour, scale or appearance. We make reasonable efforts to show product images and dimensions accurately.

Product-specific material, ingredient and care information will be shown on the product page or packaging when available. Contact us before use if you need information that is not listed.

Do not apply a temporary tattoo to broken, irritated or especially sensitive skin. Choose a different placement or wait until the skin has fully recovered.

Stop using the product and follow its removal instructions. Seek advice from a qualified healthcare professional if symptoms are severe, persistent or concerning.

Review the product-specific information before use and consult a qualified healthcare professional if you are unsure whether a product is suitable for you. Information on this website is general and is not medical advice.

Keep products away from broken or irritated skin and follow any placement warnings shown on the product page or packaging. Do not use a product in a way that conflicts with its supplied instructions.

The payment methods currently available for your location are displayed securely at checkout. Available options may vary by country, device and payment provider.

Prices are displayed in USD unless another currency is shown through an available localization feature. Currency conversion offered by a payment or localization provider may use that provider’s rate and terms.

Confirm that the card details, billing address and available funds are correct, then try again. Your bank or payment provider may also block or require approval for the transaction. If the problem continues, try another method shown at checkout or contact your payment provider.

Checkout and payment processing are provided through Shopify and the payment options shown at checkout. SuperInkLab does not need to receive your full card number in ordinary order processing.

Because our products are made to order and may be customized, all sales are final. We do not accept returns or exchanges for change of mind, an incorrect size or placement choice, or customer-supplied artwork. This does not limit rights that cannot be excluded under applicable consumer law.

Contact customer_service@superinklab.com within 7 calendar days of delivery. Include your order number and clear photographs of the item and its packaging so we can review the problem.

Contact us within 7 calendar days of delivery with your order number and clear photographs of the item and packaging. We will compare the item with your order and help resolve the issue.

If the claim is verified, SuperInkLab will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances.

Approved refunds are normally sent to the original payment method. After we issue the refund, the time it takes to appear can depend on the bank or payment provider.

No. Contact us first and wait for instructions. Sending an item without approval may delay our ability to review and resolve the problem.

Enter your email address in the newsletter form at the bottom of the website and submit it. Email subscribers may receive product news, launches and offers.

Open any SuperInkLab marketing email and use the unsubscribe link near the bottom. It may take a short time for the request to be fully processed.

No. Unsubscribing from marketing removes promotional emails, but we may still send essential messages about orders, delivery, account security or customer-service requests.

No. Joining the newsletter does not create a paid subscription or a recurring product order. A recurring purchase applies only when an eligible product page clearly shows a subscription option and you deliberately select it during checkout.

Use the checkout options available when you place your order. If guest checkout is shown, you can order without creating an account. Keep your confirmation email so you can access the order details later.

Use the sign-in or recovery option shown on the account page and make sure you are using the same email address associated with your account. If access still fails, contact us for help. Never send us your password.

Use the contact page or email customer_service@superinklab.com. Include your order number when your question concerns an existing order, but never send card details or passwords by email.